Key Responsibilities:
1. Customer Interaction Management: Handle incoming customer calls, emails, and chats professionally.
2. Query & Complaint Resolution: Address customer inquiries, complaints, and requests efficiently.
3. Positive Customer Engagement: Maintain a positive and helpful attitude while assisting customers
4. Information Delivery: Provide accurate information about products, services, and company policies
5. Record Maintenance: Keep records of customer interactions and transactions.
6. Internal Coordination: Coordinate with internal teams to resolve customer issues.
7. Follow-Up and Feedback: Follow up with customers to ensure satisfaction.
8. Process Improvement Identification: Identify opportunities to improve customer service processes.
Skills & Qualification:
1. Communication Skills: Strong verbal and written communication skills.
2. Problem Solving: Excellent problem-solving and conflict-resolution abilities.
3. Multitasking Ability: Ability to multitask and work in a fast-paced environment.
4. Software Proficiency: Proficiency in using CRM software and customer care tools.
5. Interpersonal Skills: Strong interpersonal skills and patience in handling customers.
6. MS Office Knowledge: Basic knowledge of MS Office (Word, Excel, Outlook)
Experience:
Minimum 2 years of experience in customer care or a similar role. (Mandatory)
