Full time Creative

Client happiness Associate

To own the complete client journey by coordinating all internal departments and external stakeholders, ensuring every commitment made to the client is delivered on time, with transparency, quality, and an exceptional customer experience.

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#20231 Job ID

Full time Job Type

— Work Mode

Immediate Start Date

Open Status

About the role

Key Responsibilities

Client Journey Management
Own the complete client journey from project award to handover.
Track every milestone and ensure commitments are delivered on time.
Proactively identify risks before they affect the client experience.
Cross-Functional Coordination
Liaise with Design, 3D, FF&E, Procurement, Operations, Finance, and Project Management.
Ensure every department delivers according to agreed timelines.
Escalate delays immediately and drive timely resolution.
Client Communication
Single point of contact for the client should respond on time.
Provide timely updates without clients having to follow up.
Manage expectations with honesty and transparency.
Commitment & Timeline Management
Maintain a tracker for all client commitments.
Follow up with internal teams until every task is completed.
Ensure no commitment is missed or delayed without prior approval.
Quality & Client Experience
Verify deliverables before they reach the client.
Ensure documents, presentations, and communication meet company standards.
Drive a seamless, stress-free experience throughout the project.
Escalation & Risk Management
Identify project risks early.
Coordinate corrective actions with department heads.
Escalate unresolved issues to management promptly.
Documentation & Reporting
Maintain MOMs, project trackers, approvals, and client records.
Record all decisions and commitments.
Submit project status reports.
Client Happiness & Feedback
Measure client satisfaction at every milestone.
Resolve concerns quickly and professionally.
Collect testimonials, referrals, and feedback after project completion.
Required Skills
Excellent English communication
Interior Design / Architecture knowledge
Strong coordination and follow-up skills
Exceptional planning and organization
Problem-solving mindset
High emotional intelligence
Attention to detail
Time management
Professional client handling
Strong documentation skills
Qualifications
Bachelor's degree in Interior Design or Architecture (Mandatory)
0–1 years of experience in Interior Design, Project Coordination, Client Success, or Project Management
Experience managing residential or commercial interior projects
Knowledge of AutoCAD, SketchUp, Microsoft Office, and project management tools is preferred

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